Sally’s story

Sally was forced into a respite setting for 18 months when her mother – with whom she lived - died. With no support plan in place, she was deeply unhappy.  Yarrow worked with Sally to get her home and then carefully observed her behaviour to work out how to enhance her quality of life, by interpreting what she was telling them. Together, they worked out that Sally needed glasses and that her newfound visual skills were the key to her being offered greater choice.  Sally’s progress is such that choice is no longer enough. She will ask for alternatives that have not been offered and as a direct result of this growing communication, her frustration has reduced dramatically.

Sally used to need two support workers and a taxi when she went out, but now she uses the bus and underground, and is accompanied by just one support worker. She still has night time support.  Sally is now settled and happy.